Quarks Logo
BPO

Customer Support Overhaul

Tech•Pakistan
Customer Support Overhaul

The Challenge

A fast-growing e-commerce platform was struggling with high customer support wait times and low satisfaction scores.

The Solution

We established a 24/7 multilingual customer support center in Lahore, equipped with a state-of-the-art CRM system. Our team underwent rigorous product training and soft-skills development.

Key Features
  • 24/7 Multilingual Support
  • CRM Integration
  • Ticketing System
  • Quality Assurance Monitoring
Results

Reduced average customer wait time by 80% and increased Customer Satisfaction (CSAT) scores from 65% to 92% within six months.